General Policies

Ohana Sunscapes wants to make sure that you fully understand all of the general policies of using our Website and services. Please take a moment to read the following terms and conditions. Thank you.

Terms & Conditions

Authorization to Contact – I authorize Ohana Sunscapes, LLC, which includes its related entities, to contact me via telephone, email, or regular mail. I understand I make revoke this authorization at any time by notifying Ohana Sunscapes, LLC in writing.

By accessing our Website, phone call, email, social media, or any other site owned or operated by Ohana Sunscapes, LLC, you are agreeing to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws, without limitation or qualification. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this Website are protected by applicable copyright and trademark law.

Deposits & Payments – A non-refundable deposit, partial payment or full payment may be required at the time of booking to hold your reservation. Special deposit and payment requirements apply to itineraries, and this information will be given on request at the time of booking. Final payment is due no later than 45 days prior to departure, unless required earlier by any supplier/vendor. Full payment is due at the time of booking for reservations made within 45 days of the date of departure. Credit cards may not be third party and a copy of back/front and a photo ID is required. Ohana Sunscapes, LLC will not be the merchant on your credit card transaction, it will be the supplier.

You agree to the following: Ohana Sunscapes, LLC services consist of facilitating the sale and paying the suppliers, and once Ohana Sunscapes, LLC provides said services, you agree not to dispute the credit card charge. If a supplier does not provide the service or ceases operations, your only recourse will be against the supplier. If a supplier goes bankrupt, your only recourse will be to file a claim with the supplier’s bankruptcy court. We also strongly recommend that you use a credit card for your purchase, so that you can exercise your rights under the Fair Credit Billing Act if you do not receive the services you purchased.

Non-refundable reservations – Ohana Sunscapes, LLC does not recommend its clients purchase non-refundable/non-cancellable reservations. Non-refundable rates from airlines, hotels and other suppliers frequently can offer a significant savings to a client. However, Ohana Sunscapes, LLC strongly cautions client to select fares or rates that allow for modification and/or cancellation, even if it includes a change/modification fee. Client understands and acknowledges that if any portion of the itinerary is identified as “non-refundable/non-cancellable,” or uses other similar terms, then if client should change or cancel the reservation, the original payment will be forfeited. Further, if client requests Ohana Sunscapes, LLC to purchase reservations with “non-refundable,” or “non-cancellable” rates from its suppliers, Client understands Ohana Sunscapes, LLC will use its best efforts to obtain those rates. However, if those rates are not available at the time of booking, client authorizes Ohana Sunscapes, LLC to make other arrangements as is appropriate. Ohana Sunscapes, LLC recommends all clients consider travel protection insurance.

Cancellations & Modifications – A service charge of up to $300 per booking will apply for each change made after the initial booking request has been confirmed, and these changes MUST be in writing. Any changes will not be made without something in writing. Your itinerary may be subject to cancellation and/or change/modification fees from airlines and other suppliers, which will be passed on to you or charged directly to your credit card by the supplier. Once travel has commenced, any changes or cancellation will be at your own expense. Special cancellation and modification policies apply for itineraries including cruises, hotels during holiday or special periods, and some promotional airfares. Information will be given on request at the time of booking.

Travel Protection Plan – Ohana Sunscapes, LLC is proud to offer our clients an option to help cover your travel investment through travel protection plans. Ohana Sunscapes, LLC strongly urges its clients to purchase travel protection insurance to protect again unforeseen problems. Many of the problems for which we cannot be held responsible for can be insured against. We highly recommend that you take out insurance to provide adequate coverage for medical expenses, personal accident, loss of baggage and curtailment, or cancellation of trip. Your current health insurance and/or homeowners insurance are not valid in some foreign countries.

Please note that there are exclusions to coverage of insurance. It is your responsibility to be familiar with the insurance coverage purchased and ensure that the coverage meets your travel needs. Insurance must be purchased and paid for in full within seven (7) days after the booking is made to become fully effective and cover any pre-existing conditions. Ohana Sunscapes, LLC also recommends purchasing a policy that has “Cancel for Any Reason” coverage for the most comprehensive coverage available. For more details and inclusions/exclusions, please see the “Description of Coverage” provided by the travel insurance company.

Supplemental Price Increases – Travel arrangements involving airline and cruise components are subject to supplemental price increases that may be imposed by the supplier and/or government after you have completed your purchase. You hereby consent to any such price increases and authorize your credit or debit card to be used for them. Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and that you may be bound by those contracts regardless of whether you receive notice of their terms.

Supplier Promotions – Promotions are available for a limited time, and may have limited availability. You must check with us whether a displayed promotion on our website or other means is still available. There may be particular terms and conditions that apply. You must contact us to determine whether these particular terms and conditions apply to your reservation. You must pay the deposits within designated deadlines set by the supplier. Failure to pay for the special rates within this time may result in cancellation of the booking. Ohana Sunscapes, LLC accepts no responsibility for loss incurred due to cancellation in these circumstances. Promotions are subject to availability, and if a deposit is not made in a timely manner, may be unavailable at another time. Availability is not guaranteed unless a deposit has been made.

Special Requests – Should you have any special requests (medical needs, dietary, etc.); you must advise Ohana Sunscapes, LLC at the time of deposit and it be clearly noted on the booking. We will endeavor to pass any reasonable requests to the Service Provider; however, we regret that we cannot guarantee that your special request will be fulfilled, unless this is a medical or dietary condition. Failure to meet any special request does not signify a breach of contract on our part.

Suitability of Travel Products & Services – Ohana Sunscapes, LLC does not represent that any/all travel products and services set out on our website will be suitable for you. You release us from any claims in relation to the travel products and services described on our website or other means, including but not limited to, claims that the travel products and services are not suitable. Suppliers are independent parties over which we have no control. The information and description given about the Suppliers and their products are vetted, and based on our inquiries, are believed to be accurate, but we cannot guarantee in respect thereof. Ohana Sunscapes, LLC does the best we can at the first consultation to qualify our clients by asking a series of questions about their wants and needs for their prospective vacation.

Airline Tickets & Flights – All reference to departure times on our websites, other means, and in our quotes are for your guidance and are subject by amendment by the wholesalers and/or suppliers prior to booking and/or departure. Airfare is usually required to be paid for in full at time of deposit, unless it is part of a package that does not require it. Once full payment has been made, your flights are ticketed, and the departure times are set. Times and flights may change by the supplier before you actually depart. You must check your itinerary before departure to ensure that you have the correct flight times.

It is possible that changes in flight times may occur even after tickets have been issued; in such cases you will be advised of this prior to departure, provided the personal information you provided us is correct and up to date. Make sure all names match the government issued IDs. Any changes needed will incur a change fee from the airline, the supplier, and Ohana Sunscapes, LLC. This could be up to $300 per name.

Documents Required – U.S. citizens must have a valid passport valid for six months from the end travel date. Some countries require a Visa or Tourist Card. Citizens of other countries should consult the appropriate Consulate or Embassy office in their own country. It is solely the passenger’s responsibility to ensure that all documents needed are complete and current. International tickets cannot be issued until we receive a copy of the name page of the passenger’s passport. Please check with your country of destination for rules regarding criminal history. Some do not allow tourists to enter if they have a prior criminal record. This is the responsibility of the client, not the travel expert, as Ohana Sunscapes, LLC does not need to know your intimate personal history.

Supplier “Terms & Conditions” – Typically each vendor or supplier will have their own “Terms & Conditions” or a similar type of document outlining their terms of service, liability, responsibilities, limitations, etc. Client is responsible for reviewing each supplier’s contract and/or agreement, and client’s acceptance of this document shall constitute the acceptance of each supplier’s contractual terms.

Travel Services Information – Our Website displays information about travel locations, tours, packages, insurance, cruises, transportation, foreign currency, schedules, travel companies and many other pieces of travel-related information.
1. This information is supplied to us by third party providers, such as airlines, hotels and transportation suppliers (“Supplier”). Ohana Sunscapes, LLC has taken reasonable care to ensure it is correct and up to date; however we cannot constantly check the accuracy of such information.

2. Many of the services that make up your travel booking are provided by Suppliers. The Supplier provides these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you. Please check your contracts for their terms and conditions.

3. We accept no responsibility for information supplied to us by Suppliers. We recommend you confirm all information contained on or linked from our website with the Supplier.

4. The details of the prices, packages, tours, flights and other information displayed on the website are subject to change without notice. The travel products and services described on the website are subject to availability.

5. It should be noted that all documents issued to travelers are non-transferable. Such documents may include but are not limited to: airline tickets, hotel vouchers, tour vouchers, or any other document used to confirm an arrangement with a Supplier. Such documents may also be subject to conditions such as, but not limited to: being non-refundable, non-date-changeable and subject to cancellation or amendment fees. It is your responsibility to familiarize yourself with these conditions.

6. If for any reason, any Supplier is unable to provide the services for which you have contracted, your remedy lies against that Supplier, and not against Ohana Sunscapes, LLC. In the event we received payment by credit card, you agree that you will not seek to chargeback or recover your payment or any other losses from us. Your payments go directly to the supplier, not Ohana Sunscapes, LLC.

7. You are responsible for obtaining all passports, visa and health information required. We have suppliers that we can use to assist in the procurement of these documents.

Pricing – All prices quoted by Ohana Sunscapes, LLC are in U.S. dollars and include costs associated with planning, communication, and documentation. According to industry standards, package prices are not subject to an itemization of costs. For travel in countries not using the U.S. dollar, prices have been calculated based on tariffs and current exchange rates. Prices may be subject to change in the event of significant currency fluctuations; the introduction of new taxes, and/or fuel surcharges up until final payment is received. Once final payment is received, all prices will be guaranteed. Pricing and availability are not guaranteed until a deposit has been paid.

Fees – Ohana Sunscapes, LLC offers a complimentary planning session to flesh out what the client is looking for in their vacation. Before any research is started, Ohana Sunscapes, LLC requires a $250 payment for services rendered, to be paid upon agreeing to use Ohana Sunscapes, LLC. This fee is non-refundable, and pays the consultant for time and servicing your reservation over its’ lifetime. Payment can be made by credit card through PayPal. No research will be started until this fee has been paid. If you need to cancel a reservation, there is a $100 per person cancellation fee, regardless of insurance coverage. This compensates the agent for the time they spent maintaining your reservation.

Not Included – Meals (except where indicated), beverages, laundry, airline baggage fees, shore excursions, and any items of a personal nature, including the cost of passports and visas, are not included. U.S. Departure Tax and U.S. Federal and Agricultural Inspection Fees, are not included and are subject to change. Local accommodation or visitor taxes, if any, are not included. Unless explicitly stated in the travel documents, gratuities, local transportation, round trip hotel transfers, and baggage handling are not included. Hotels offering complimentary equipment and activities are subject to availability. Ohana Sunscapes, LLC reserves the right to change the itinerary sequence and properties when necessary. Air-inclusive packages include airline fuel surcharges. Fuel surcharges are subject to change by the airline.

Terms & Conditions – The payment of the deposit, or any partial or full payment for a reservation, shall constitute consent to all provisions stated in these “Terms & Conditions” and the “Travel Disclosure, Waiver and Release Policy” listed below. Terms and Conditions Modifications – Ohana Sunscapes, LLC may revise these terms of use for its use and at any time without notice. By using our services, you are agreeing to be bound by the then current version of these Terms and Conditions. TC-2/5/16

Travel Disclosure, Waiver and Release Policy

In offering this transportation or any other travel arrangements for sale, Ohana Sunscapes, LLC, which includes its related entities, acts only as an agent. Ohana Sunscapes, LLC maintains no control over the personnel, equipment or operations of any supplier and assumes no responsibility for, and shall not be expected, asked or required to pay for any financial loss, personal injury, death, emotional distress, sickness, illness, quarantine, accident, expense, defect, property damage, delay, inconvenience, any other loss, or irregularity which you may experience either by reason of:

1. Non-Performance by Any Supplier for Whatever Reason
2. Wrongful, Careless, Negligent, or Unauthorized Acts or Omissions on the Part of Any Supplier or Its Employees or on the Part of Any Other Party Not Under the Control of Ohana Sunscapes, LLC
3. Any Defect, Breakdown, or Other Failure of Any Aircraft, Train, Automobile, Ship, Accommodation, or Other Equipment or Instrumentality Owned, Operated or Otherwise Used by a Supplier
4. Any Damage, Loss, or Delay Due to Labor Disputes, Political Disputes, Machinery, & Conveyance Breakdown, Acts or Re-Routing by Governmental or Other Authorities, Weather, Omissions, or Other Causes Beyond Ohana Sunscapes, LLC’s Control

Ohana Sunscapes, LLC reserves the right to substitute hotels of a similar category or change schedules without prior notice should circumstances so require. Photographs provided to the client come from 3rd party sources, and Ohana Sunscapes, LLC make no representations or warranties, expressed or implied, regarding these photographs, nor about the services provided by a supplier, nor the condition of their properties.

While non-refundable rates can be financially attractive, Ohana Sunscapes, LLC strongly advises client against requesting them. Non-refundable rates typically mean that Client WILL FORFEIT THEIR ENTIRE PAYMENT to that supplier if the reservation is cancelled or modified plus incurs cancellation fees. If client requests non-refundable rates, Ohana Sunscapes, LLC will use its best efforts to obtain those rates. However, if during the booking process one or more of the rates is unavailable, client understands Ohana Sunscapes, LLC will substitute other suppliers or change schedules without prior notice as is necessary.

Client expressly releases Ohana Sunscapes, LLC and agents from all liability whatsoever for injury to a person(s), property, or any other losses covered in the paragraphs above. It is further acknowledged that this “Travel Disclosure, Waiver and Release Policy” is contractual. The “Travel Disclosure, Waiver and Release Policy” applies to the client, and all members of client’s party and/or those listed on the itinerary. Client will provide copies to other members in client’s party. In no event shall Ohana Sunscapes, LLC nor its suppliers be liable for any damages (including, and without limitation) for clients being unsatisfied with vacations, acts of God, errors on part of client, undisclosed criminal records, changes made by suppliers, accidents caused by negligence, drunkenness, personal security while on vacation, and death and/or dismemberment.

Availability of refunds for unused travel reservations will vary with the type of reservations and the point at which reservations were not used. Please note that when you purchase travel services, your money immediately belongs to the supplier. In the event of any supplier bankruptcy, you should seek refunds directly from the supplier or bankruptcy court. Trip cancellation and trip interruption insurance are available at an additional cost to protect you from certain unexpected events. The terms of insurance coverage are controlled by the actual insurance policy issued. Ohana Sunscapes, LLC strongly recommends that all insurances offered or recommended by your travel agent(s) be seriously considered and will assist in purchasing such insurance upon request.

Ohana Sunscapes, LLC has no special knowledge regarding the financial condition of the suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. For information concerning possible dangers at destinations, Ohana Sunscapes, LLC recommends contacting the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or www.travel.state.gov. For medical information, Ohana Sunscapes, LLC recommends contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel.

You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination(s), and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination(s). You hereby release Ohana Sunscapes, LLC from all claims arising out of any problem covered in the paragraphs above. You agree that the courts in High Point, NC, will be the exclusive jurisdictions for all claims brought by you or Ohana Sunscapes, LLC, and you hereby submit to the personal jurisdiction of those courts.

Your Warranties

By Using Our Services, Electronic or Otherwise, You Warrant That:
1. You are of sufficient legal age to use our services and website, and create legal binding obligations for any liability you may incur as a result of using such services.
2. You are responsible (financially and otherwise) for all uses of our services, electronic or otherwise.
3. The information you supply via email, in person, or on our website will be accurate and not misleading, deceptive or likely to be misled or deceive.
4. You agree that travel consulting shall be used only to make legitimate reservations or purchases for you or another person for whom you are legally authorized to act.
5. You understand that abuse, verbal or written, of the travel consultant may result in you being fired from Ohana Sunscapes, LLC as a client.

Intellectual Property – You may not use the Ohana Sunscapes, LLC trademarked logo or materials for any reason without written permission from Ohana Sunscapes, LLC’s owner. You may not:
1. Modify or Copy the Materials
2. Use the Materials for Any Commercial Purpose, or for Any Public Display (Commercial or Non-Commercial)
3. Attempt to Decompile or Reverse Engineer Any Software Contained on the Ohana Sunscapes, LLC Website
4. Remove Any Copyright or Other Proprietary Notations from the Materials
5. Transfer the Materials to Another Person or “Mirror” the Materials on Any Other Server
6. You May Not Take Ohana Sunscapes, LLC Materials & Use Them for Your Own

Disclaimer – The materials on Ohana Sunscapes, LLC Websites and other means are provided “as is.” Ohana Sunscapes, LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Ohana Sunscapes, LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet websites, social media, or other means, or otherwise relating to such materials or on any sites linked to these sites.

For accuracy, and to avoid you having to pay change fees with both Ohana Sunscapes, LLC ($100 per person) and a supplier (which can be $200 or more per person), you must present a photo copy of all traveler’s government issued identification for accuracy. This is also kept on file in case something happens to the originals while traveling, they can be faxed to the appropriate agency.

If travel insurance is not purchased, and you must cancel your trip, there is a cancellation fee from the supplier (varies) and Ohana Sunscapes, LLC ($100 per person).

Contact us in High Point, North Carolina, if you have any questions about our general policies.